24/7 emergency service Serving Hampton Roads, 24/7 Licensed & insured
Emergency service

Walk-in cooler down? We're on the way.

Same-day commercial refrigeration repair across Hampton Roads. Licensed, insured, and answering the phone right now.

  • Same-day emergency service
  • Walk-ins, reach-ins, ice machines, cases
  • Veteran commercial refrigeration techs

Request emergency service

A real human will call you right back.

Or call (757) 555-0100 now

Request received.

A real human will call you right back. If it's urgent, call (757) 555-0100.

What we fix

Commercial refrigeration. That's all we do.

Commercial refrigeration is our craft. Every kind of cooler, freezer, ice machine, and display case running across restaurants, retail, beverage, and food-service operations in Hampton Roads.

Reach-in units

Prep-line reach-ins, two-door uprights, undercounters, sandwich/pizza prep tables. Same-day in most cases.

Ice machines

Hoshizaki, Manitowoc, Scotsman, Ice-O-Matic, Kold-Draft. Production drops, water-line issues, scale buildup.

Display cases

Grab-and-go cases, bakery cases, deli displays, beverage merchandisers. We keep your product cold and your customers buying.

Industries we serve

If it keeps food cold and earns you revenue, we’re here for it.

Commercial refrigeration touches every kind of food and beverage business. Here’s where we spend our days.

Restaurants & bars

Walk-in coolers, prep lines, ice machines, draft beer systems.

Grocery & convenience

Display cases, walk-ins, beverage merchandisers, deli coolers.

Hotels & hospitality

Banquet kitchens, bar coolers, in-room minibar service.

Schools & institutional

Cafeterias, large walk-ins, milk coolers, prep refrigeration.

Breweries & beverage

Glycol systems, walk-in coolers, brite tank refrigeration.

Healthcare & senior care

Kitchen refrigeration, food service, dietary department needs.

Butcher & seafood

Meat coolers, blast freezers, prep-line refrigeration.

Florists & specialty

Flower walk-ins, climate-controlled storage, display cases.

How it works

From your call to cold again.

1

Call or submit

Reach a real person any hour, any day. We’ll triage the urgency on the phone and confirm we’re on the way.

2

Tech on the way

A real refrigeration tech is heading to your location, same day. We’ll text the moment they’re rolling and stay in touch until they pull up.

3

Cold again

Diagnose, repair on-site when possible, document the work. Your product stays safe and your business stays open.

Recognizing the signs

Is your equipment showing these symptoms?

Most refrigeration failures send up warning flares before they go catastrophic. If you’re seeing any of these right now, call us before it turns into product loss and a hot kitchen.

Symptom

Walk-in not holding temperature

Could be refrigerant loss, a compressor on its way out, failing door seals, or a thermostat that’s lying to you. Each hour it runs warm puts inventory at risk.

Symptom

Frost or ice buildup

Defrost cycle problems, evaporator coil failures, or a door gasket sucking in humid air. Left alone, ice gets thick enough to choke off airflow entirely.

Symptom

Water pooling on the floor

Drain line clog, condensate pump failure, or a gasket finally giving up. A slip hazard at best, a sign of bigger problems at worst.

Symptom

Compressor running constantly

Refrigerant leak, dirty condenser coils, or short-cycling from a failing control. Your electric bill is climbing and the compressor is wearing out faster.

Symptom

Strange noises from the unit

Fan motors going out, compressor bearings on the way, or loose components rattling. Small noise today, big repair next week if you wait.

Symptom

Ice machine producing less ice

Scale buildup on evaporator plates, dirty water filters, low refrigerant. Ice output drops gradually, and then one day suddenly stops.

Same Day
Emergency response
24/7
Real techs answering the phone
9
Hampton Roads cities served
100%
Commercial refrigeration focused
What our customers say

When a walk-in dies, time matters.

★★★★★

Our walk-in went down at 4pm on a Friday with a full prep cooler. They had a tech at the door in 70 minutes and we never had to throw away a single product. Lifesaver.

MR
Marco R.
Restaurant owner · Virginia Beach
★★★★★

I've used three different refrigeration companies over the years. This is the only one that actually picks up the phone after hours and shows up when they say they will.

JT
Jen T.
Convenience store manager · Chesapeake
★★★★★

Ice machine quit during a Saturday rush. Tech walked in with the right parts already in hand and had us back up before close. Honest pricing, no surprises.

DS
Devon S.
Bar & grill operator · Norfolk
Service area

Hampton Roads, top to bottom.

Every city in the 757. Some neighborhoods we know block by block, others city by city. But if you cook, freeze, or store food in Hampton Roads, we work it. And if for any reason we can't get to you on a given day, we'll tell you straight on the call so you can make a plan.

Virginia Beach

Same-day service

Restaurants, hotels, oceanfront venues, and Town Center commercial kitchens. Resort-strip operators count on us during the season.

Chesapeake

Same-day service

Greenbrier, Western Branch, and the I-64 commercial corridor. Our home city, which means we know the lay of the land.

Norfolk

Same-day service

Downtown, Ghent, Ocean View, and the Naval Station area. We work with everything from corner bodegas to large institutional kitchens.

Portsmouth

Same-day service

Olde Towne's waterfront restaurants, the Victory Boulevard businesses, and Portsmouth's neighborhood kitchens. Right across the bridge, never far.

Suffolk

Same-day service

Harbour View, the growing North Suffolk corridor, and downtown Suffolk's restaurant district. A fast-growing market we grow with.

Newport News

Same-day service

City Center at Oyster Point, Jefferson Avenue commercial, Hilton Village dining, and the broader peninsula food scene. The biggest restaurant market north of the water.

Hampton

Same-day service

Coliseum Central, the Phoebus dining district, downtown Hampton's waterfront, and the Mercury Boulevard corridor. Fast city, fast response.

Yorktown

Same-day service

Riverwalk Landing's waterfront dining, the historic district, and York County restaurants from Tabb to Grafton. Smaller community, same standard.

Williamsburg

Same-day service

The Colonial dining district, New Town and Lightfoot commercial, and the William & Mary corner. Tourist season or off-season, we're there.

Brands we service

If it’s commercial refrigeration, we’ve probably worked on it.

Here’s a partial list. If your brand isn’t on it, ask anyway. Odds are we know it.

Walk-ins

Kolpak · Norlake · Master-Bilt · American Panel · Bally · Imperial · Polar King · U.S. Cooler

Reach-ins

True · Beverage-Air · Continental · Delfield · Traulsen · Turbo Air · Migali · Atosa · Arctic Air

Ice & display

Hoshizaki · Manitowoc · Scotsman · Ice-O-Matic · Kold-Draft · Hill Phoenix · Hussmann · Follett

FAQ

Questions we get when the walk-in is warm.

Same-day service is our standard for emergency calls across Hampton Roads. We answer the phone fast, triage the urgency on the call, and get a tech to you as quickly as we can, usually within hours, not days. If something’s keeping us from getting there same-day, we’ll tell you on the call so you can make a plan. We’d rather lose the job than leave you waiting in the dark.
Pricing depends on the equipment, the failure, and whether the call is during standard hours or after-hours. What we promise is no surprises: we’ll tell you the service-call rate before we roll, walk you through the diagnosis on-site, and quote any repair before we start. If the repair runs more than the quote, we stop and call you first. Never a bigger bill than you agreed to.
Almost certainly yes. Walk-ins from Kolpak, Norlake, Master-Bilt, American Panel, Bally. Reach-ins from True, Beverage-Air, Continental, Delfield, Traulsen. Ice machines from Hoshizaki, Manitowoc, Scotsman, Ice-O-Matic, Kold-Draft. If you have something unusual, just tell us when you call.
Restaurants, bars, grocery and convenience stores, hotels, institutional kitchens (schools, hospitals, military), florists, butcher shops, breweries, and senior living facilities. We’re commercial-only. No residential calls.
We answer the phone 24/7, every day of the year including holidays. Overnight and weekend calls carry an after-hours rate, but the response is the same: a real human, a real tech, real fast. We’ll quote the after-hours rate upfront on the call before we roll. No surprises on the invoice.
Most repairs we wrap on the first visit because we carry common parts on the truck. For the rare cases where we need a special-order part, we’ll get the unit limping along if possible, set up loaner or temporary cooling solutions when needed, and expedite the part. You won’t be left with a warm walk-in and no plan.
Yes. Quarterly or semi-annual PM contracts for businesses that want to stop running on luck. Agreement customers also get priority response and locked-in labor rates on emergency calls. Mention it when you call and we’ll send over a plan.

Don't wait for the product loss.

A walk-in down four hours can cost tens of thousands in spoiled prep. A service call is a fraction of that. We'd rather catch a problem at 60°F than walk into spoiled inventory at 75°F.

When you call, a person who can actually dispatch picks up. Not a call center. Not an answering service. We'll quote the service-call rate before we roll, walk you through the diagnosis on-site, and quote any repair before we start.

Commercial-only. Licensed and insured. EPA 608 certified. Same-day response across every Hampton Roads city.

24/7 Emergency Line (757) 555-0100

Or send us the details

A real human will call you right back.

Or call (757) 555-0100 now

Request received.

A real human will call you right back.